Refund Policy

Effective Date: August 8, 2024At Turntab, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds will be issued for products and services purchased through our website (https://www.turntab.com).

1. General Refund Policy

We offer refunds for products and services under specific conditions as outlined below. If you are not satisfied with your purchase, please review the following terms to determine if you are eligible for a refund.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• Physical Products: Must be returned within 30 days of the purchase date. Products must be unused, in their original packaging, and in the same condition as when you received them.
• Digital Products: Refunds for digital products (e.g., software, e-books) are only available if the product has not been downloaded or accessed.
• Services: Refunds for services are available if the service has not yet been rendered or if there is a demonstrable issue with the service provided.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Downloaded software products
• Services that have already been rendered

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at info@turntab.com with your order number, the reason for the refund request, and any supporting documentation or evidence (e.g., photos of defective products).
2. Return Authorization: If your refund request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Return the Product: Ship the product back to us following the provided instructions. You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@turntab.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@turntab.com and follow the instructions provided.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at: info@turntab.com