Cancellation Policy

Effective Date: August 8, 2024At Turntab, we understand that sometimes plans change, and you may need to cancel your order or service. This Cancellation Policy outlines the conditions under which cancellations are accepted for products and services purchased through our website (https://www.turntab.com).

1. General Cancellation Policy

You may cancel your order or service under the conditions specified below. Please review the terms carefully to determine if you are eligible for a cancellation.

2. Order Cancellations

Physical Products

• Before Shipment: You can cancel your order for physical products at any time before the order has been shipped for a full refund.
• After Shipment: If the order has already been shipped, you may still cancel, but you will need to follow our Refund Policy to return the product for a refund.

Digital Products

• Before Download/Access: You can cancel your order for digital products (e.g., software, e-books) at any time before the product has been downloaded or accessed for a full refund.
• After Download/Access: Cancellations are not permitted once the digital product has been downloaded or accessed.

3. Service Cancellations

• Before Service Commencement: You can cancel your service order at any time before the service has commenced for a full refund.
• After Service Commencement: If the service has already started, cancellations are not permitted, and no refunds will be issued.

4. How to Cancel an Order or Service

To cancel an order or service, please follow these steps:

1. Contact Us: Email our customer support team at support@turntab.com with your order number and the reason for the cancellation request.
2. Cancellation Confirmation: We will review your request and confirm the cancellation via email. If the order has already been shipped or the service has commenced, we will provide further instructions based on our Refund Policy.

5. Processing Cancellations

Once your cancellation request is approved, we will process the cancellation and issue a refund to your original method of payment within a certain number of days, depending on your payment provider's policies.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@turntab.com.

7. Changes to Cancellation Policy

We reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes signifies your acceptance of the updated Cancellation Policy.

8. Contact Information

For any questions or concerns regarding this Cancellation Policy, please contact us at: info@turntab.com